Privacy Policy 

Solera Sustainable Energies Company® is committed to ensuring and protecting the privacy and confidentiality of its clients’ personal information. Solera Sustainable Energies Company® has therefore adopted this policy to comply with its obligations under current Privacy Legislation. This policy briefly describes how we collect, hold, use and whenever necessary, disclose your personal information. It also summarizes your right to have access to correct the information as necessary. If you have any questions about our privacy policies or your personal information, please contact Solera Sustainable Energies Company® at 416-466-3500 or e-mail your privacy concerns to us at gogreen@soleraenergies.com

Use of the Internet Privacy issues, including security and confidentiality of personal information disclosed on or through our web site, are viewed very seriously by Solera Sustainable Energies Company®.  Solera Sustainable Energies Company® may record from time to time the following information:

Solera Sustainable Energies Company® may use this information to find out how many people visit our web site and which sections of the web site are visited most frequently. Solera Sustainable Energies Company may use this information to determine what type of information is most useful, improve this web site, address your specific needs, provide better customer service and for general marketing purposes. The information may also be used to provide records of communication between Solera Sustainable Energies Company and you, and to comply with any legal and/or regulatory requirements. None of the information collected is associated with any individual. It is measured only in aggregate. Solera Sustainable Energies Company records the statistical information on the numbers of visitors to this web site, but no information about individuals in particular is kept or used. Certain Solera Sustainable Energies Company employees or agents of Solera Sustainable Energies Company® will be provided with information about a web site visitor in order to serve that visitor's needs and provide the visitor with information regarding specific products. Solera Sustainable Energies Company® employees and agents acting on behalf of Solera Sustainable Energies Company® are instructed to use strict standards of care in handling the personal, confidential information and the handling of such information is dealt with in Solera Sustainable Energies Company Privacy Code. Non-compliance with this code will result in disciplinary sanctions that may include dismissal. Client Record and Personal Information In the course of our business relationship with you, the personal information collected about you is held in a "client record." This information likely includes, at a minimum, your name, address, email address telephone and fax number and account #’s. Depending on the type of service you request, additional personal information may be held in your client record. This information was provided to Solera Sustainable Energies Company by you, the customer, at the time the account was opened or as the information became necessary throughout the service process.  This information is used to process your orders and to allow us to communicate with you. The information also enables Solera Sustainable Energies Company to customize products or services to serve you better. Solera Sustainable Energies Company® does not sell your personal information to third parties. Collecting, Holding, Using and Disclosing Personal Information Solera Sustainable Energies Company® may collect, hold and use the personal information in your client record as well as collect personal information from and disclose personal information to the third parties identified below, for the following purposes:

• Your voluntary provision of personal information directly to Solera Sustainable Energies Company®. Your express consent or acknowledgement contained within a written, verbal or electronic application process;  Your consent solicited by Solera Sustainable Energies Company for a specified purpose;  Your receipt of this Privacy Policy, until you notify Solera Sustainable Energies Company® of a withdrawal of your consent; or 
• Your consent given through your authorized representative such as a legal guardian, agent or holder of a power of attorney.

Subject to certain legal or contractual restrictions and reasonable notice, you may withdraw your consent at any time. If you wish to withdraw consent or discuss the implications of such withdrawal, please contact us through one of the means described in the preface. In some circumstances, legal requirements may prevent you from withholding consent. Your decision to withhold consent may also limit the products and services that Solera Sustainable Energies Company is able to provide to you. Third Parties Solera Sustainable Energies Company® may collect your personal information from other companies related to Solera Sustainable Energies Company.  Solera Sustainable Energies Company may disclose your personal information  to Canadian, provincial or municipal governments and government agencies (for example, Canada Customs and Revenue Agency),  mailing companies, Canada Post, courier, imaging and document storage and shredding companies. When Solera Sustainable Energies Company transfers personal information to its service providers, we ensure that the transferred information is only used for the purposes for which the provider was retained.   Location of Your Client Record Your client record, whether electronic or paper, is kept at the offices of Solera Sustainable Energies Company®. Paper records forming part of your client record may also be kept in offsite storage. Your client record may be transferred to other locations for disaster recovery purposes. Right to Access and Correct Your Personal Information Except in limited circumstances described in the legislation, you are entitled to access, through a written request, the personal information contained in your client record. You may verify this personal information and request that any inaccurate information be corrected. For information on this process, please contact us at Solera Sustainable Energies Company at 416-466-3500. If your concerns have not been resolved to your satisfaction, you may contact the Privacy Compliance Officer at Solera Sustainable Energies Company at the above phone, or gogreen@soleraenergies.com Limits on How Long personal information is Kept Solera Sustainable Energies Company® will only retain your personal information as long as it is necessary, including updating the product or service or as required by law. When we destroy the information, we will use safeguards to prevent unauthorized parties from gaining access to the information during the process. Safeguards for your personal information Solera Sustainable Energies Company® maintains appropriate technical and organization safeguards to protect your personal information against loss, theft, unauthorized access, disclosure, copying, use or modification.
 
The Privacy Commission of Canada
112 Kent St.
Ottawa, ON
K1A 1H3
Phone: 613-995-8210 or 1-800-282-1376.